PRIVACYPOLICY

1. Information We Collect

Depending on how you interact with us — via our website, email, phone, WhatsApp, or through a project contracting engagement — we may collect and process the following categories of information:

• Contact Information: Full name, company name, corporate email address, contact phone number, and physical office or site address in the UAE or GCC.
• Technical & Site Assessment Details: Architectural floor plans, CAD drawings, server room specifications, rack layouts, IP address ranges, device inventory, and existing cabling topography provided to us for quotation, system engineering, or maintenance.
• Communications: Inquiries, technical support tickets, service requests, and feedback submitted through our contact forms or direct WhatsApp/phone communication.
• Website Usage & Analytics Data: IP address, browser type, device information, operating system, pages visited, and session metrics collected via standard cookies to optimize user experience.

2. How We Use Your Information

We use the collected information solely for legitimate commercial, operational, and technical purposes, including:

• Preparing engineering proposals, technical scopes of work, and project quotations.
• Conducting on-site surveys, installations, system integrations, and testing across our ELV and ICT divisions.
• Fulfilling Annual Maintenance Contracts (AMC), including SLA ticket dispatch, preventive maintenance scheduling, remote health checks, and emergency on-site assistance.
• Fulfilling statutory and regulatory compliance obligations, including SIRA (Security Industry Regulatory Agency) technical submissions, Dubai Civil Defence, and local municipality permits.
• Registering warranties, manufacturer support entitlements, and enterprise software licences with authorized technology vendors (e.g., Microsoft, Cisco, Fortinet, Hikvision).
• Invoicing, payment processing, and accounting in compliance with UAE Federal Tax Authority (FTA) requirements.

3. Regulatory & Surveillance Notice (SIRA Compliance)

As a licensed contractor in the Emirate of Dubai, all CCTV, IP surveillance, and access control engineering deployed by Holistic Smart conforms strictly to the regulations established by the Security Industry Regulatory Agency (SIRA) and the Dubai Police.

During installation, testing, and commissioning, our engineers may configure video recording equipment and review test footage solely to calibrate camera angles, resolution, and compliance parameters. Operational video data, access logs, and security recordings remain the exclusive property and responsibility of the client.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal or corporate data to marketers. We share information only under the following strictly governed circumstances:

• Authorized Technology Vendors: Hardware and software providers (e.g., Cisco, Dell, Microsoft, Fortinet) when essential to register manufacturer warranties, activate software licences, or configure cloud tenant subscriptions.
• Government & Regulatory Authorities: When required by UAE law, court order, or official regulatory inspection (such as SIRA compliance audits or FTA tax documentation).
• Subcontractors & Specialized Technicians: Vetted engineering contractors bound by strict non-disclosure and confidentiality obligations.

5. Data Security & Retention

We apply rigorous organizational, technical, and physical security measures to safeguard all client and site information. Digital records, network diagrams, and client credentials used for remote AMC support are stored behind enterprise-grade firewalls with role-based access controls and encrypted channels.

We retain project records and client information for the duration of the commercial relationship and as mandated by UAE statutory retention laws for financial and contracting records.

6. Your Data Rights

Under UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, request deletion where legally permissible, or restrict processing of your information.

To exercise any of these rights, please contact our data compliance coordinator using the contact details provided below.

7. Cookies & Tracking Technologies

Our website uses basic functional and performance cookies to maintain session states and collect anonymized analytics data. You can configure your browser to block or alert you about cookies; however, some sections of our website may not function correctly without essential cookies.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our team: